Terms and Conditions

Welcome to the Mayvoy Travels website. Our platform is designed to provide information regarding the availability of travel-related products and services, facilitate fair reservations, and enable business transactions with our trusted travel suppliers. By using our website, you agree to the following Terms and Conditions. We kindly ask that you read them carefully before proceeding with any transactions.

Mayvoy Travels reserves the right to modify these Terms and Conditions at any time. By continuing to use our website and services, you accept and agree to any changes made to these terms.

General Disclaimer

Mayvoy Travels is a full-service travel agency offering direct flight deals and facilitating travel arrangements with various third-party suppliers, including airlines and other service providers. Please note that our quoted prices include service fees, applicable taxes, and other charges. When you make a reservation with us, you agree to the total quoted amount.

While we strive to ensure that the information provided on our website is accurate, Mayvoy Travels is not responsible for any inaccuracies or errors. We also do not guarantee the delivery of services by travel suppliers, nor are we liable for issues arising from the financial position of any supplier. If a supplier fails to deliver the services after payment has been made, they alone are responsible for issuing a refund to you unless we are directly responsible for the loss.

Mayvoy Travels is only responsible for actions that are within our control, including providing the travel-related products and services we offer. We are not liable for any irregularities, delays, cancellations, accidents, injuries, or other consequences caused by the acts or omissions of third-party suppliers.

We will not be responsible for any changes in pricing, flight schedules, or accommodations after a final booking has been made and payment received. This also includes issues like overbooking, cancellations, re-routing, strikes, or weather-related disruptions. Currency fluctuations are beyond our control, and while our prices are listed in local currency, we are not liable for any variations in currency conversion rates at the time of payment for international bookings.

After payment, penalties may apply for cancellations or refunds requested from suppliers for services. We do not control the final prices or payment terms at the time of booking, and additional charges may be applicable as per the terms of the supplier.

Mayvoy Travels does not validate or endorse the services or products offered by third-party advertisers on our website.

When you make a reservation with us, a contract may be formed directly between you and the travel supplier. As such, additional Terms & Conditions may apply to your booking. Please make sure you carefully read and agree to the Terms & Conditions of the relevant supplier when completing your reservation with us.

Use of Our Website

By using our website, you confirm that you are at least 18 years old and legally authorized to enter into transactions with us for your own benefit or on behalf of others. You must ensure that all information you provide to us, or on behalf of others, is accurate, true, and complete. You agree to abide by the Terms and Conditions stated herein while using our website. Mayvoy Travels reserves the right to deny access to anyone found to be in violation of these terms.

If we detect any abusive, suspicious, or fraudulent activity associated with your account or booking, we may cancel the affected services or reservations and close any associated accounts. In such cases, we reserve the right to pursue legal action, and you will be held liable for any financial losses incurred by Mayvoy Travels, including damages and litigation costs.

Travel Supplier Rules and Restrictions

When making a reservation with Mayvoy Travels, you must agree to the additional Terms and Conditions of the travel supplier you book with. If you are booking a flight, you must review the airline's specific Terms and Conditions, which can be found on the airline's website.

By booking a flight through us, you acknowledge that you accept the terms set by the airline or other suppliers, including full payment and adherence to the supplier's rules and restrictions. Flight reservations are only confirmed once the airline issues the ticket. Airlines or other suppliers may change prices without prior notice. Your booking will be subject to cancellation if full payment is not received within the required timeframe.

Customers also have the option to book two one-way tickets instead of a round-trip. These tickets may be on the same airline or different airlines. Each one-way ticket has its own set of rules, fees, and restrictions. If a supplier changes or cancels a flight, you may be required to pay additional fees for changes to the unaffected flight(s).

Failure to comply with the rules and restrictions of the supplier may lead to the cancellation of your reservation, denial of services, and forfeiture of any amounts paid. Additional charges may apply in cases of violation.

Our Booking Process

When you place a booking request for travel products or services with Mayvoy Travels, we reserve the right to either accept or reject your offer at our sole discretion. The email confirmation sent to you is an acknowledgment of your request, not an acceptance of the booking. We will check the availability of the service or product as requested and proceed with the booking process if availability is confirmed.

The booking will only be considered final and confirmed when we receive full payment and your acknowledgment. Your booking is only guaranteed once the relevant travel supplier confirms the reservation and issues a ticket. After payment is made, changes to the booking or cancellations are subject to our discretion and the Terms and Conditions stated here.

Neither Mayvoy Travels nor its third-party suppliers will be held responsible for denied boarding, delays, or deportation caused by failure to comply with the supplier's rules and government regulations. You will not be entitled to any refunds for such issues.

For bookings with multiple passengers, all passengers must travel on the same itinerary. Adding or removing individual passengers is not allowed. Mayvoy Travels reserves the right to correct any pricing errors and will offer you the option to either accept the corrected price or cancel your booking for a full refund.

Your booking is provided by the relevant travel supplier. It's your responsibility to check with them regarding frequent flyer points and miles. Once your booking is confirmed and the ticket issued, the names or destinations listed in your booking cannot be transferred or altered.

Pricing, Taxes/Fees, and Payment

The total price displayed on our website includes all applicable fees and taxes. However, suppliers may apply additional charges at check-in, such as fuel surcharges or service fees. If you have questions regarding these charges, we encourage you to contact the supplier directly.

Mayvoy Travels accepts all major credit and debit cards with a verifiable billing address. Full payment is required at the time of booking. We also require authorization from us and our third-party suppliers to process payments for the total amount. You are responsible for providing accurate and valid payment information to ensure the transaction is completed.

In the event of a declined payment, we will notify you by email within 72 hours. If your payment is not successful, the booking will not be processed. Prices are subject to change until the transaction is completed, and any fare changes will be communicated to you.

Our Fees and Exceptions

Mayvoy Travels charges a service fee in addition to any charges from travel suppliers. These fees are non-refundable and apply per passenger, per ticket:

  • Booking Fees: Up to $200 per passenger per ticket for U.S. domestic and international flights.
  • Post-Ticketing Fees: Up to $200 per passenger per ticket for U.S. domestic and international flights.
    • Within 24 hours of booking: Up to $100 per passenger, per ticket.
    • Beyond 24 hours of booking: Up to $200 per passenger, per ticket
  • Changes to Flights: Changes to your itinerary are subject to the airline's fare rules. Mayvoy Travels is not responsible for changes made by the airline or any schedule changes.
Changes to the Terms

Mayvoy Travels reserves the right to modify these Terms and Conditions at any time. We recommend that you review these terms regularly. We are not liable for any losses or damages resulting from changes to our policies.

If you have any questions or concerns regarding our Terms and Conditions, please contact us at info@mayvoytravels.com or call us at our customer support.